Skyla Group (“us” and “we”) is the operator of (skylagroups.com) (the “Website”). By placing an order through this website you will be agreeing to the terms and conditions set out below. These are provided to ensure that both parties are aware of and agree to this arrangement for mutual safety and to set expectations of our service.

ordinary

Subject to stock availability. We strive to maintain accurate stock counts on our website but from time to time there may be discrepancies in stock and we may not be able to fulfill all of your items at the time of purchase. In this instance, we will replenish the products available to you, and contact you about whether you would prefer to wait for restocking of a previously ordered item or if you would like us to process a refund.

shipping cost

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with purchase.

This price will be the final price of shipping cost to the customer.

Change of delivery address

Orders placed before 07PM – PDT (UTC-07) will be shipped the same day, otherwise within the next business day.

Our company operates during standard business hours Monday – Friday, except national holidays when the company is closed. In these cases, we take steps to ensure that shipment delays will be kept to a minimum.

Change of delivery address

For requests for change of delivery address, we are able to change the address at any time before the order is dispatched.

military address shipping

We are able to ship items to military addresses using USPS. We will provide this service using courier services

item out of stock

If an item is out of stock, we will ship out the in-stock items immediately and ship the remaining items when they are back in stock.

delivery time expired

If delivery time exceeds estimated time, please contact us so we can investigate.

tracking notifications

Upon dispatch, customers will receive a tracking link allowing them to follow the progress of their shipment based on the latest updates provided by the shipping provider.

Parcel damaged in transit

If you feel that a parcel has been damaged in transit, please reject the parcel from the courier if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for next steps.

duties and taxes

sales tax

Sales tax has already been applied to the price of items displayed on the website

Import duties and taxes

Import duties and taxes will be prepaid for international shipments, with no additional charges to be paid by the customer upon arrival in the destination country.

cancellation

If you change your mind before receiving your order, we are able to accept a cancellation at any time before the order is dispatched. If an order has already been shipped, please see our Refund Policy.

Procedure for parcels damaged during transit

We will process the refund or replacement as soon as the courier completes the investigation of the claim.

Procedure for parcel lost in transit

As soon as the courier has checked and found the parcel lost, we will process a refund or replacement.

customer service

For all customer service inquiries, please email us at skylaproduct@gmail.com